Incident Task

Aneela Sravani
Tera Contributor

‎10-22-2023 07:44 PM

Hello All

I had added incident task to incident form make short description, description and priority auto populated . I am getting some issues

1) If I change priority in incident form  it's auto populating in incident task form but not reflecting on incident task form list view and activity filter.

Tried client scripts but didn't updating priority in list view

 

Can you please help me with this

 

Regards 

Aneela Sravani Gopisetty

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Avinash Uskamal
Tera Contributor

‎10-23-2023 12:03 AM

Hi @Aneela Sravani  way to auto populate Incident Task fields is through Display  Business Rule.

 

 var gr = new GlideRecord("incident");
    gr.addQuery("sys_id", current.incident);
    gr.query();
    if (gr.next()) {
        current.setValue("short_description", gr.short_description);
        current.setValue("description", gr.description);
        current.setValue("priority", gr.priority);
    }

 

 

Thanks

Avinash Uskamalla