Incident tasks won't display on related list

[Jon Collins2]

Hi Folks, 

For some reason, incident tasks will not display on the related lists for incidents, even when added to the related list. 

Properly added on the related lists:

Yet does not display on the related lists:

Any ideas why this is not displaying? Thanks in advance!

[Sonali Nimbalk1 · Accepted solution]

Hi @Jon Collins2 

After updated to Tokyo Release, Incident Task related list will be hidden from Incident form if there is no Incident task record.

Please go through the below link, there they have given a workaround.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1188616

Please hit like and mark my response as correct if that helps
Regards,
Sonali Nimbalkar

[BobbyA]

Thank you

[SatyakiBose]

Hello @Jon Collins2 

Please perform the below steps to resolve this:

1. Navigate to System UI > List Control and add a filter where Table = <Table where related list should appear>
2. Locate the related list that is not displaying and open the record
3. Verify that the 'Omit if empty' field is not checked

Related list not showing on form 

[Rahul RJ]

@Jon Collins2  You have to navigate to incident_task.incident related list and check if omit if empty is checked.

Link to the list search here:

https://SERVICENOW_INSTANCE_NAME.service-now.com/sys_ui_list_control_list.do?sysparm_query=related_l...

Please mark the answer correct/helpful based on Impact.

Regards,

RJ