Incidents by Same Caller (it should display max 10 records)

[Sakshi Lambat]

There is a Incident by same caller field in the related list of incident table there I want max 10 records should display.How to achieve this?Can anybody help me out?

[Anurag Tripathi]

Hi,

Instead of limiting it to 10 records, you should change to filter to show only active records. This will keep the list small by default and if someone needs, they can change the filter and get to older records too.

This way you will maintain the performance as well as not impact any functionality or usage too.

[Dr Atul G- LNG]

Hi @Sakshi Lambat 

Any specific reason to keep it 10? In this case you may get all incident which are closed. As suggested by @Anurag Tripathi  keep it active true and which is a small configuration and no impact on performance.

[Sakshi Lambat]

Actually my requirement is that like it should display max 10 records only

[Dr Atul G- LNG]

Hi @Sakshi Lambat 

You need to add the code here, to show max 10 record. 

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sys_relationship.do%3Fsys_id%3...

Reference link:

https://www.servicenow.com/community/itsm-forum/how-to-get-first-10-active-records-in-incident-table...

https://www.servicenow.com/community/itsm-forum/i-want-list-of-latest-10-incident-records-only/m-p/2...

https://www.servicenow.com/community/developer-forum/limit-the-amount-of-records-returned-to-10/m-p/...