Service portal
Hey Folks, I have requirement of making the watch list widget on portal to read-only on certain condition, I am not getting any relevant articles or resource. how to make it done.?
Forum Posts
Custom table
Create 2 date field(start date & end date). Start date should be always less than the end-date. Alert if the user violates it and prevent the user from saving the record. -Use your own table(Custom Table). Any idea above scenaior to create Custom tab...
Major Incident Subscription
Hi - We are going to introduce the Major incident module to our system. To subscribe to a Major Incident Communications, a user must make a request via a catalogue item, according to the major incident module (This is the OOB module and catalogue ite...
Watch list comments to move INC state
Hello communityfew months ago we allowed watch list users to comment a ticket from portal recap pageClient is happy and that thing delivered unbelievable value for around 500 users. NEW Requirement:Client want that if watch list user add a comment fr...
Major incident
IT Support user i want the incident task to be used during a major incident so that i can track individual group work on a single major incident. Example : This is true when if the major incident state field is set to accepted on the incident record ...
Inbound action for domain separation is not working for a particular domain
We have domain-separated environment and created an inbound action specific to a every domain within the global domain. However, when an email is received at that domain's email address, the system generates an incident, but the "target" field is bla...
Incident
Incident Close code : Can these be unique per service/service offering or will they be unique per task.For example : All incidents have the same available Closed code? What values will be included in the category and subcategory on the main form?This...
Getting Inconsistency number of incidents created from BR.
Hi, We have a after BR which creates an Incident when a record is inserted in Flow Context table with certain conditions.But we are experiencing the Inconsistency in the number of records in Flow context table and the respective number of getting cre...
Predictive intelligence Classification model isnt assigning groups
So I am working in a Dev environment and have been able to create, narrow down my fields, and train my classification model to auto assign groups to incoming tickets. However, when I got to test it, the model doesnt seem to be working or at least the...
How to print active incidents through glide record?
How to print active incidents through glide record?
Resolved! Workflow configuration
Hi, Request type is 'add' have to create 2 sctasks and Request type is 'remove' have to create 1 sctask and Request type is 'modify' no sctasks have to create. The problem here is when i select Request type is modify it also create sctask. How to con...
ATF- unable to retrive custome ui component
Not able to retrieve custom UI component using set component value(custom UI) step in ATF .Is there any solution for this or Any work around.they are showing list record in popup using GlideModal."var w = new GlideModal('show_list');" " w.setTitl...
Unable to create Notification
I am trying to create a notification and getting this error:onSubmit script error: TypeError: Cannot read properties of undefined (reading 'options'):function() { var hinput = $(ref); var cfilter = getFilter(ref); hinput.value = unesca...
ITIL
Create two group called ITIL_dev and ITIL_manager whenever there is update in the ITIL_dev group manager field that particular usershould be added to the ITIL_manager group ? Any idea how to build this example scenaior help me.
Doubling up on "Work Notes" field
Hi All,I have a minor issue where the "Work Notes" field will show up twice for existing tickets, but only the top one (above the "Screenshot" field) shows up for new tickets.I've looked through the Form Design and Form Layout settings, and I don't e...
