Incident Management forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Workspace issue

Hi Guys, 'Create problem' is not available in my agent workspace.Could you please let us know why it is not available in Workspace and how to check the updates of workspace. Thanks and regards,Yajna Yadla 

Yajna Yadla by Tera Contributor
  • 296 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to add pop-up with a button to incident form

Hi everyone,  I hope you are doing well. I created a Catalog Item using Maintain items and I have a requirement to add a pop-up with a button based on 2 dropdown values.What I mean is:I have 2 select box type variables.First variable is called dropdo...

rafas_2703 by Tera Guru
  • 783 Views
  • 3 replies
  • 2 helpfuls

Trigger Notification

Hello Everyone,Can anyone help with this?I want Scheduled Jobs ScriptI created 3 Notifications and 3 events and those 3 events that have been created need to be triggered through scheduled job, first event will be triggered if the state has not chang...

Community Alums by Community Alums  
  • 609 Views
  • 1 replies
  • 1 helpfuls

Resolved! Average time to resolve an Order Guide

Hi, as part of our Incident Management we also look after the life cycle of Requests and looking to find the average time its taking to complete the full request.  We have created a report for Average time to resolve an ITEM Is there a way to report ...

shelley0366 by Tera Contributor
  • 623 Views
  • 4 replies
  • 2 helpfuls