Create new communication in Incident to include Now Mobile Option
Hi All, On click of create new communication, below popup appears. Is there a way to include Now mobile option under channels. If checked notification can be sent to Now Mobile app.
Forum Posts
Resolved! reports and dashboard
1.Normal user can export, apply filter conditions on report but can not create report and can not edit existing report and can not create dashboard as well and only give filter conditions and export, not edit dashboard , he can not share report and d...
Article Template with preview content & same under the Article
Hello Developers, I want to create a new template under a KB.When the template is selected, a preview of the content should be displayed. Upon clicking "Next" (which navigates to the article page), the same content should be automatically populated i...
VA user query CI check with Major incident CI and dependant impacted CIs
Hello Techies,I am looking for solutioning the Virtual Agent Major incident check where it searches user query CI against the major Alerts/ Outages CIs and also go through internal check of impacted CIs too.Any help will be appreciated.Thanks SRaj
Resolved! Non-Contractual SLA Trigger Issue for Incidents Without Attached Contracts
When an incident has no contract attached, non-contractual SLA is not triggered even if the start conditions are met. Is this normal? I thought that if an incident has no attached contract, any non-contractual SLA would be triggered.
Resolved! Creating Problem Within an Incident
Hello All,For the record, we are on Xanadu P3 HF1 I have a user that questioned the operation of creating a Problem from the context menu while in an Incident ticket. When you click on "Create Problem" while within an Incident, a message stating that...
Resolved! Simulator instance
I am having a challenge in completed and validated the Report Task simulator,I am following all the steps and doing everything correctly but the task fails to validate. what is it that i need to do, i have made more than 50 times, no luck and its alm...
Reporting Task
I am unable to validate the reporting task, i followed all the right steps till the end, the task appears the same as the one requested but when validating i fail. this is what appears on my task but still can't get ahead with the validation
Instance
Hi I am unable to validate my task, i followed the steps but keep getting the fail results upon completion, i have tried more than 70 time and still cannot pass. please advise if I am doing something wrong or if its on the course. below is the screen...
Copy Decision tree answers
We have implemented the guided decisions application and are working with Decision trees applied to Recommended actions in the Service Operations Workspace for incident management (Washington). The business requires to copy the answers given in the d...
Inbound action triggering from other ServiceNow causing the issues
Hi , We are receiving inbound emails from another ServiceNow instance. The requirement is to create, update, and resolve incidents through the inbound action.The issues we are facing is watermark. Since they are coming from another ServiceNow instanc...
Display all CIs in Configuration Item field in Incident form
In the Incident form, I want to display all the CIs, but OOTB is restricted to company field value. Is there a way to display all CIs irrespective of company field value in Configuration Item (cmdb_ci) field in Incident form.
Month Wise Incident Counts (Table View)
I want to generate a report containing monthly counts of incidents handled by a set of assignment groups. (Please refer to the attachment)Tried to generate this using pivot table option in reporting module, but month wise breakdown is not appearing. ...
Best change creation process
Can anyone tell me what is the best proces to create a change for deployments in devops team.
Incident resolved via Automation
Hi, We want to capture the automation status on an incident whether incident was resolved fully via automation, partially automated, manual etc.I want to understand, what field should be used to capture this status ?
