Prevent Incident Closure if Child Task is Active

Kusuma Sai · ‎06-13-2025

Hi,

If related child 'Incident_task' is Active, prevent the Incident Resolved/Closed.

tried with Before BR and Script Include and OnSubmit CS also, but not working as expected- suggest

@Ankur Bawiskar

prudhviraj1 · ‎06-16-2025

Hi @Kusuma Sai ,

Try to use Before Update BR only.

(function executeRule(current, previous /*null when async*/) {

var gr = new GlideRecord('incident_task');

gr.addQuery('active','true');

gr.addQuery('incident',current.sys_id);

gr.query();

if (gr.next()) {

gs.addInfoMessage('This Incident cannot be resolved as there is or are active child Incident Tasks. Please close them first');

current.incident_state = previous.incident_state;

current.state = previous.state;

current.setAbortAction(true);

gs.setRedirect(current);

}

})(current, previous);

View solution in original post

Ankur Bawiskar · ‎06-13-2025

@Kusuma Sai

are you querying with correct field? incident or parent at line 5

what debugging did you do?

Only before update business rule is sufficient, why to have script include and onSubmit?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Kusuma Sai · ‎06-13-2025

'incident' only sir

Ankur Bawiskar · ‎06-13-2025

@Kusuma Sai

what debugging did you do?

did you add gs.info() in your BR and see if it ran?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Kusuma Sai · ‎06-13-2025

@Ankur Bawiskartried sir, but not helping anything
what i have to added here sir? Incident Task > Incident or Incident Task Parent ?