Is it possible to add fields from ID to the list layout of metric_instance table

[Narayan K]

Hi there,

I wanted to modify list layout of metric_instance table and add fields from reference field "id" for eg. incident's short description, state etc

 

. Unfortunately there is no option available to dot walk into ID field although its a reference field.

Please let me know if there is any way so that i can add fields from incident record.

Thanks!

[Tanushree Maiti]

Hi @Narayan K ,

The metric_instance table records point-in-time or duration-based metrics for records, most often for task-related data such as incidents.

Its id field is a Document ID rather than a standard reference, so you can’t use dot-walking in reports to pull in fields like short description or state.

To access details from the related Incident record (or any other table), you need to create a Database View in ServiceNow that links the metric_instance table with the incident table.

Ref: https://www.servicenow.com/community/developer-forum/how-to-utilize-custom-metric-definitions/m-p/25....