Is there a way to open tickets by using phone calls

Navaneeth1
Tera Guru

‎11-09-2023 12:10 AM

Could someone please let me know if an Incident ticket or any other ticket can be opened by a phone call? For example we have ways to open a ticket by an inbound email right, Similarly I was wondering if there's a way to open a ticket using an automated call system that will create the ticket based on the inbound action being a call.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-09-2023 02:18 AM

HI @Navaneeth1 

 

https://www.servicenow.com/community/developer-forum/create-incident-through-inbound-twilio-voice-ca... 

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