‎12-01-2022 10:30 AM
Do we have any functionality in Service Now to link kedb's with incidents. Appreciate if someone can share a detailed process around this.
‎12-01-2022 10:39 AM
I am not entirely sure if I understood your requirement but you check the below articles/post:-
https://www.servicenow.com/community/in-other-news/a-servicenow-implementation-of-the-known-error-da...
https://www.servicenow.com/community/it-service-management-forum/how-do-you-create-a-known-errors-in...
https://ucdavisit.service-now.com/servicehub/?id=ucd_kb_article&sys_id=592d4a514fa3424006a6650f0310c...
Please mark my answer as correct based on Impact.
