KEDB

[Imran Shad]

Do we have any functionality in Service Now to link kedb's with incidents. Appreciate if someone can share a detailed process around this.

[Saurav11]

I am not entirely sure if I understood your requirement but you check the below articles/post:-

https://www.servicenow.com/community/in-other-news/a-servicenow-implementation-of-the-known-error-da...

https://www.servicenow.com/community/it-service-management-forum/how-do-you-create-a-known-errors-in...

https://ucdavisit.service-now.com/servicehub/?id=ucd_kb_article&sys_id=592d4a514fa3424006a6650f0310c...

Please mark my answer as correct based on Impact.