Apply Template to Multiple Incidents At Once

Kayla_K
Tera Contributor

Is there a built-in way to apply an incident form template to multiple incidents at once? Something like selecting multiple incidents from list view and then applying the template to those incidents like the option at the bottom that lets you delete, add to update set, add tags, etc. If this needs to be a customization, what is the best practice for implementing this? 

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Mike_R
Kilo Patron
Kilo Patron

Nothing OOTB, but you could create a UI action and use javascript to apply the template

https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/form-administ...

Kayla_K
Tera Contributor

That is exactly what I was looking for, thank you so much!