logs shows message as Didn't create or update incident using current when creating incident

[Nivedha G]

Hi,

   I have created an inbound email action to create and update incident. The issue I am facing is even though incident is getting created or updated the logs shows "Did not create or update incident using current". This is the inbound script I have used:

 

And in email once the email is received , the Target field should be updated with the existing incident number since subject is same to which it got mapped but its empty.

Thanks in advance

[Dr Atul G- LNG]

Hi @Nivedha G 

You need to make change in script. 

https://www.servicenow.com/community/itsm-forum/help-with-inbound-action-did-not-create-or-update-lt...

https://www.servicenow.com/community/developer-forum/did-not-create-or-update-incident-using-current...

[Nivedha G]

Hi @Dr Atul G- LNG 

    I have referred to these solution, but those solution have used current so current.update(); works for them. But in my case since its if else part I haven't used current, so those solution provided doesn't work for my scenario.Could you please help me with other solution ?

Thanks in advance

[GopikaP]

Hi @Nivedha G , Please refer this - Inbound Action skipping message incorrect - Support and Troubleshooting, you have to use 'current.insert()' and 'current.update()''.

[Ankur Bawiskar]

@Nivedha G 

in your else part, don't initialize but please use current object to create record

once done the email record will have that target field populated in it

If my response helped please mark it correct and close the thread so that it benefits future readers.