major incident triggers : notifications

[cchacha]

Hi, 

Every time a major incident is initiated (and in turn sets a incident to be a proposed mi) an email should be sent to users.

where can i place an event for a notif to go off for in the scripts? major incident trigger seems to be mentioned in a number of business rules.

Thanks in advance,

Carol

[Robbie]

Hi @cchacha,

This can be easily achieved by simply configuring a notification appropriately. (Namely the condition: Major Incident state changes Proposed)

There's a couple of Out Of Box (OOB) notifications already available with the Major Incident plugin.

Check out the Notification called: "Major Incident Candidate Assigned"

(To view Notifications: Go to the existing 'Notifications' module found under 'Email' in the Navigation Menu.)

You could easily copy an existing email such as this and tweak the contents of the email accordingly (Description etc)  making sure you also ensure/change the conditions as mentioned ('Major Incident state changes Proposed') - See screen shot below.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie

[cchacha]

I mean only when triggers are met the automatic ones, not when it is set by a person. But anyway I will be checking the business rules and see where to edit the scripts

[cchacha · Accepted solution]

Ok basically I solved this. What I did is I went into the major incident trigger script include and where it has the message of something along the lines of "major incident created from trigger" I put an event there that triggers a notification.