Make Assigned to as some random 'xyz user' whenever integration triggers

[RC19]

Hi Team,

On incident form, we have a configuration that assigned to values will be populated as only the group members of assignment group field value.

But we have a new requirement that if an integration triggers then assigned to should change to a bot user 'xyz user' but this user is not present in user table as of now and this user should not have any roles. please help on best way to implement this.

[SwarnadeepNandy]

Hello @RC19,

Assigning any user any task costs licenses. So just be careful about that.

Nevertheless, you can have a single user with proper role and add that user during any integration.

You can simply create an assignment rule to set the assigned_to based on your integration trigger condition.

Hope this helps.

Regards,

Swarnadeep Nandy

[Mohith Devatte]

@RC19 

With out having a user in your user table you cannot assign the user to an incident and also you need to make sure that at least that bot user has roles required to access incident record.

so create a user with some name as integration user and use that as a bot user when ever you integration is triggered assign this to that user and then make sure you are allowed to give roles required for the user to access the incident as it involves licensing.

Hope this helps 

Mark the answer correct if this helps you 

Thanks