Moving Incident subcategory value to new problem record from create problem ui action?

[KM SN]

When i click on create problem in form context menu new problem is going to create and it will redirect to problem while it is creating problem some field values were transferring from incident to problem along with them i also want to transfer sub category too but i didn't find a clue over here to do so.

Pls let me have your suggestions????

[Dr Atul G- LNG]

@KM SN 

don't forget to do action on my answer.

[Ankur Bawiskar]

@KM SN 

are you saying even after updating the property the value is not getting copied?

Are you sure the subcategory choice values are same in incident and problem.

if yes then only the logic will work and copy the value

If my response helped please mark it correct and close the thread so that it benefits future readers.

[KM SN]

Felling happy having reply from you 😊

after your lines i just cross checked subcategory choice values (some one else configured them) they were differing with incident subcategory choice values but display values were same.

What could be the best solution in this condition...🙄

1). Do i need to take the choices from incident ?

2). Do i need to alter the subcategory choice values of problem as lncident?

or any other best practice? 

[Dr Atul G- LNG · Accepted solution]

Hi @KM SN 

Best practices says:

1). Do i need to take the choices from incident ?

Atul: Yes. Easy to maintain.

2). Do i need to alter the subcategory choice values of problem as incident?

Atul: Yes. that make them identical. 

Give a try in PDI before update in actual instance.