MTTR Calculation

[fatima ali]

Can you please share how MTTR is calculated in Process Optimization

[Dr Atul G- LNG]

Hi @fatima ali 

Please check is any OOTB report to calculate MTTR and this module is using or what my thoughts, it is something doing in background and showing here. 

[Robbie · Accepted solution]

Hi @fatima ali,

MTTR (Mean Time To Resolution) is simply the sum of resolution duration for incidents resolved within a given period / count of incidents.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

Thanks, Robbie

[fatima ali]

Thanks

[Robbie]

Hi @fatima ali,

Did you see my earlier response?

MTTR (Mean Time To Resolution) is simply the sum of resolution duration for incidents resolved within a given period / count of incidents for the period.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

Thanks, Robbie