I am creating a record producer that gives you different dropdowns based on the type of request you select, compared to building everything in one form visible for customers where those fields are not needed. So based on what you choose, the form gives you the fields you need to fill out to submit your request.
See the screenshot. The user will select a request type and should get the necessary fields to fill out other than having all the files on the form. I there a way that I can accomplish this?
Sounds like UI Policies would work here. Reference document here: UI Policies - ServiceNow Docs
Ex: Our "Report Issues" record producer has a large "Category" dropdown (optional). If someone selects "Hardware" or "Software" we display "Subcategory" (also optional.)
The case above is simplified, but you can get quite complex with UI Policies. Hope this helps!
-Matt
Hello Mattystern,
I opened my record producer and navigated to configure>UI Policies, and tried creating a policy to act on the request type.
When creating the UI Policy, I do not see the request type as a drop-down so I can set the conditions.
How can I get the questions on the record producer page as a selectable option in the conditions?
