My Team Work

[Pedro33]

I have two questions:
1) In "My Team Work," when I search for "Closed Completed," three different states appear: Close, Closed Completed, and On Hold. Can someone explain why this happens?

2) In "My Team Work," when searching for "On Hold," it still appears no records display even if there are incidents actually in the "On Hold" state. Can someone explain why this happens?

[GlideFather]

Yes it seems to me so.. 

[GlideFather]

olá @Pedro33 

did that reply answered your question or anything else is needed?

If so, feel free to accept as solution to close this thread thank you

[Pedro33]

No, it didnt answered my question. I would like to know if there is something that i can do to resolve this. 
For example, "On Hold" state it should appear something and did not showing nothing.

[GlideFather · Accepted solution]

@Pedro33 Ok, let me try to explain it differently:

Because it's the parent Task table that has many Child ones... and the values might be different and grouping the records by state it applies on the parent not child...

Look at the State value 3:

• Task > Closed Complete
• Incident > On Hold

But the Task table doesn't know the On Hold state at all:

So that's why it cannot display it as it's a Task table, not incident... if you apply the very same conditions on the Incident table then you will get that records...

Does it make sense now?