Need Changes in reassignment count business rule in ServiceNow on Incident form

[Neethi2]

There is a OOB Business rule "reassignment counter" on task table.

The requirement is "If the group "Service Desk" reassigns the incident to "ServiceDesk1" or "ServiceDesk2",the counter should not run.

If the ServiceDesk reassigns the incident to any other group apart from ""ServiceDesk1" or "ServiceDesk2" , the counter should run.

Please help with the code.

[Dr Atul G- LNG]

Hi @Neethi2 

It is not look good, reassignment means, either assign to any group , it must increase the counter. To do this , need to modify the OOTB BR , which can increase technical debt.