New field (Reassignment Reason) is visible/mandatory when assigned to is updated

[ahmed-24]

i want to create a new field (Reassignement reason) which is (Visibile/mandatory) when the assigned to is updated 

Icreate a UI Policy whith script; i also create a client script. But it's not working!!

Help please. 

[Roshnee Dash]

Can you please update this condition line and check

if (newAssignee != oldValue) {

And based on requirement you can clecr the value of the field as well.

[ahmed-24]

@Roshnee Dash we are so near for the sollution and i thank you so well for your effort! the only problem is when i create a new incident and try to assign it to user ; the field apears 

[Roshnee Dash]

add like this if (newAssignee != oldValue  && !gForm.isNewRecord()){
Based on requirement you can play with this condition when to display and Hide.

And If you found my response helpful, please mark it as correct and close the thread so others can benefit from it too.

[Roshnee Dash]

@ahmed-24 
Can you please change the if condition and check.

if (newAssignee != oldValue) {

 and  based on your requirement you can clear the custom field value as well

[ahmed-24]

@Roshnee Dash   we are so near for the sollution and i thank you so well for your effort! the only problem is when i create a new incident and try to assign it to user ; the field apears