Not able to see related search result dropdown filter on Incident form.

Narayan K · ‎03-13-2025

Hi there,

I observed that in PDI I have "Related search results" and its dropdown filter list is available to use. as you can see in below ss.

But in dev instance I can't see drop down filter available. Please let me know what the reason could be & how can I add it on form.

Thanks!

GopikaP · ‎03-13-2025

Hi @Narayan K , Try the following -

Go to Contextual Search -> Search Contexts(cxs_context_config) -> Select Incident Deflection
In the related Lists - Under Table Configurations, Select - 'Incident[incident]
In that record, check the field 'Enable source selector'

Let me know if this worked for you.

Sujatha V M · ‎03-13-2025

@Narayan K Please refer the below link,

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.

GopikaP · ‎03-13-2025

Hi @Narayan K , Try the following -

Go to Contextual Search -> Search Contexts(cxs_context_config) -> Select Incident Deflection
In the related Lists - Under Table Configurations, Select - 'Incident[incident]
In that record, check the field 'Enable source selector'

Let me know if this worked for you.