Not able to see related search result dropdown filter on Incident form.

Narayan K
Tera Expert

Hi there,

 

I observed that in PDI I have "Related search results" and its dropdown filter list is available to use. as you can see in below ss.

NarayanK_0-1741864232165.png

 

But in dev instance I can't see drop down filter available. Please let me know what the reason could be & how can I add it on form.

NarayanK_0-1741864021159.png

Thanks!

1 ACCEPTED SOLUTION

GopikaP
Mega Sage

Hi @Narayan K , Try the following - 

  • Go to Contextual Search -> Search Contexts(cxs_context_config) -> Select Incident Deflection
  • In the related Lists - Under Table Configurations, Select - 'Incident[incident]SC.png
  • In that record, check the field 'Enable source selector'SC1.png

Let me know if this worked for you.

View solution in original post

2 REPLIES 2

Sujatha V M
Kilo Patron
Kilo Patron

@Narayan K  Please refer the below link, 

 

https://www.servicenow.com/community/developer-forum/quot-related-search-result-quot-is-not-showing-...

 

 

 

Please mark this as helpful and accept it as a solution if this resolves your query.
Sujatha V.M.

GopikaP
Mega Sage

Hi @Narayan K , Try the following - 

  • Go to Contextual Search -> Search Contexts(cxs_context_config) -> Select Incident Deflection
  • In the related Lists - Under Table Configurations, Select - 'Incident[incident]SC.png
  • In that record, check the field 'Enable source selector'SC1.png

Let me know if this worked for you.