We have created vendor user accounts and included email addresses so they get notifications when their incidents are opened, updated and resolved.
We have a couple though that are not getting any emails and when we click on their record in the Caller field, it is displaying that the Notification field is set to "disable".
When we go to the sys_user table, that field is not displaying so we can't change it to the default of "enable". It does show in the List Layout view as being selected to show, but after reviewing UI Policies, Business Rules, etc., and going to different views in this table, still not showing.
Anyone know the solution to this?
Hi @terrieb,
Upon checking my PDI, it seems there is a Client Script OOB (Out Of the Box) which hides this.
The client script is called: Hide notification field
Disable this (Set active to false) if you want to see the field.
To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.
Thanks, Robbie
Hi @terrieb,
Upon checking my PDI, it seems there is a Client Script OOB (Out Of the Box) which hides this.
The client script is called: Hide notification field
Disable this (Set active to false) if you want to see the field.
To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.
Thanks, Robbie
