On the incident Form

Go to solution
DikshaC13033718
Tera Contributor

‎05-31-2025 10:49 AM

I want one field with the name of HR comment where i already divided it into two column in section but HR comment in one column. If any one know please let me know!! 

0 Helpfuls
  • 413 Views
1 ACCEPTED SOLUTION

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-31-2025 02:50 PM

Hi @DikshaC13033718 

This is expected behavior because the HR comment is a single attribute/dictionary entry. The layout is 2x2, which means you can add two fields side by side. So, there’s nothing we can do here.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

3 REPLIES 3

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron

‎05-31-2025 02:50 PM

Hi @DikshaC13033718 

This is expected behavior because the HR comment is a single attribute/dictionary entry. The layout is 2x2, which means you can add two fields side by side. So, there’s nothing we can do here.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Go to solution
DikshaC13033718
Tera Contributor
In response to Dr Atul G- LNG

‎06-01-2025 12:53 AM

Okay, So for this I have to add another section.

0 Helpfuls

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron
In response to DikshaC13033718

‎06-01-2025 10:59 PM

No, please change the layout of this section to one column instead of two columns. @DikshaC13033718 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls