Hello, On incident table, in related list maintenance tab there are two fields, user don't go to new form,user able to fill two fields from list view only.and how to make two fields mandatory.Please help how to do this.
Hello, On a table there is a field 'asset' when we select multiple assets in related list these assets are shown.For example,there are three assets in related list in that i was selected only two assets and click on 'stock' button only those two asse...
Hi All,Could someone help me understand what determines for some fields to have the "preview record" icon? My requirement is to add the icon to "Request" REQ# field on RITM forms. I have done some reading on sys_popup but not able to make it work yet...
Creating a survey for completed Projects in the PPM module. I have been tasked with the questions below: Can the survey be triggered manually with like a button on the Project form to be sent out randomly instead of when the project goes to Closed st...
Hi i have requirement from customer they want ability make closed incident back to resolve state and need to make Additional comment mandatory. i tired way to achieve this but Additional comment is not visible to ITIL user once the incident is cl...
Hello every one, I have requirement to get template name on Incident form field to get know the template used to fill check on future ref purpose.I have found similar article where some code manipulation, which seems unusual. Is there any other way t...
If incident have priority as P1, major incident check box is true and state of the incident is resolved incident task should create with defined short description, description and some other fields. Its working fine but it should not display user nam...
I have followed the Docs steps to add Agent Workspace to the Workspace tab, however it is listed there, but when I click on it, I get a new tab and it stays blank. In looking through other related questions, one states to remove the parent app, howev...
Hi,Iam trying to make Additional Comments mandatory when incident state is cancelled. For this i created UI Policy with condition State is Cancelled and UI action where additional comments are mandatory true. But it is allowing incident form to save ...
Hello Team, I have requirement to hide the delivery time from the catalog item. I have marked the hide delivery time check list in catalog item but we are able to see it on the form.Please suggest me.@Community Alums @BharathChintala
I was unable to apply filter condition in Nxt Exp, even after selecting some filter, filter is not getting applied and also reports are not getting refreshed accordingly..
When running an Incident SLA report, the report comes back with duplicate incident numbers when there is a breach with more than one assignment group. We would like a report that is not contigent on the assignment group and the report will produce on...
I have added a watch list widget on portal. I have placed it on right side of the page. But it should be placed under standard ticket tab widget as a tab. As like activity tab this widget also as tab it should be avaialable. I have mentioned the pict...
Hi,I have a catalog form and It has a field called Item number and I want to auto-generate that number with an increment of a default value like Same as Incident.Please help me.
1.I have a data policy on incident table to make close code and notes mandatory when state is resolved or closed.2.I have 2 ui policies with same order 100 i.when state is closed or cancelled then make close code and notes read only.ii.when state is ...
