Hello All, I have created an inbound action to create an Incident and update the incident ticket. Is there any way I can update the existing incident if you find the ticket with the same short description? When I send an email to Sericenow it's crea...
Hi, I want to notify users when planned start date time field value change it should send notification at that time for change request. Can you please tell code that how we can achieve it for change request request. Regards, Nivedita
Hi, I have a requirement to populate the assignment group based on the service selected.if there is no value in assignment group field, populate the assignement group with the support group of service.If there is already a value in assignement group ...
Hi, I'm trying to configure Archive Record action from "actions on selected rows" so that only users with itil_admin -role could see this. I have created an UI action with following condition, this Ui action overrides the OOB Archive Record Ui action...
Hi experts,We are doing a 3rd party soap integration, where we check our external visitor's name in the 3rd party website.Now we have the requirement to have a failsafe mechanism.If we don't get response after sending request through Business rule, s...
Hi, How to create approval request. Can you please tell in how many ways we can create approval request and some use case for it. Regards, Nivedita
Hi, I have a requirement to add reference qualifier on the incident assignment groups in with the below filters.include Active = trueexclude type !=security groupsexclude the groups starting with "I-"exclude the groups starting with "V-" can anyone t...
Hi, I want to close incident task when incident is closed. When anyone close incident then it should check incident task has been closed or not if it incident task has been closed then incident should closed. Can anyone please help me with this. Re...
Hello Guys, Can you help me to print below use case in gliderecord: Print Active and incative incident with get rowcount Regards,Aravind
Hi Guys, If 'Caller' is updating 'Additional comments' in Incident, Notification should trigger to 'Assigned to', not for others.and the same way, If 'Assigned to' is updating 'Additional comments' in Incident, Notification should trigger to only...
Hi, What is turnstile activity in workflow and subflow. Can anyone please tell when we use turnstile activity and example for subflow and we can call that. Regards, Nivedita
Hi I wish to create a Ui Policy on a catalog item based on the current date and time and the leaver date of a user. If the leave date is within 21days of the current date and time I wish a variable to get updated to true, if the leave date is over 21...
We're looking to setup some templates for our incidents to help first line triage before escalating calls to different teams/departments and was wondering how best to add help text on a field for example: Different templates would have different ques...
Hello All,Please help me I'm a begineer of servicenow developer. I created a "Graph of number of failures in 2022.PNG"(attached file)by quoting the "Incident" table in the "Report" section.But in attached file,Only 9 months of data are included, beca...
I created an ACL to restrict a user from seeing records that belong to some other group, however when i impersonate the user i still see the preview button and other details are not visible. I do not want to see the previw button either. I expect th...
