Oncall notification not triggering to Primary resource

[Revathi12]

Hello,

We are facing an issue with the on call notification. Call is bypassing the primary resource and getting notified to manager directly. Please assist what could be the reason

[Alok Gupta5]

Hello Revathi,

Can you please check if primary resource is active or not?

Regards,

Alok Gupta 

[Revathi12]

Thanks for response. Yes he is active.

[Alok Gupta5]

Hello ,

ok can you please check  if notification is enabaled for that user in user table.

Regards,
Alok Gupta 

[Revathi12]

Hi, Yes notification is enabled.