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11-08-2023 01:53 AM
I need to set the Priority field as non-editable (read-only) from the Incident table list view.
I know this could be easily done with an ACL for this field*, but we don't have access to security_admin role in our instance, so i cannot create ACLs.
*(Disable Cell Editing for a particular field - ServiceNow Community)
I also set the field to always be "read-only" from a ui policy, but i still can edit from the list.
How could i do that? Maybe with a script, but i don't know.
Solved! Go to Solution.
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11-08-2023 01:55 AM
ACL is the only way forward. So please check with the admin who has security_admin role to do so.
Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.
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11-08-2023 01:55 AM
ACL is the only way forward. So please check with the admin who has security_admin role to do so.
Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.
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11-08-2023 02:12 AM
Hello @Felipe Morais ,
You cannot change the priority of an incident from the list view, even if it is editable. As it depends on the impact and urgency, so create ACL on these fields.
Thanks
Anand
