Only new state visible when creating new incidents

[Christian22A]

What is the best approach to limit all users other than admins to only be able to save/submit new incidents in a new state?  The options to change the state to in progress, on hold, resolved or cancelled should not be visible until after the creation of an incident.

[Anurag Tripathi]

HI,

You can just hide the state , when user is not admin && incident is new, you can do so via client script.

Will that work for you?

[Anurag Tripathi · Accepted solution]

something like this in an onload client script

if(!g_user.hasRole('admin') && g_form.isnNewRecord())
{
// set value of state or make it read only
g_form.setValue('state', 1);
g_form.setReadOnly('state', true);
}

[Dr Atul G- LNG]

Killing it...  Experience.... 

[Dr Atul G- LNG]

Hi @Christian22A 

I am not 100% agree, as this is required to modify the basic functionality of system. If you want to do , you can use BR to hide the rest of state.