Preventing Survey Auto-Cancellation with Mandatory Responses

[Kohei Tominaga1]

Hi,

I'm using Surveys with mandatory responses. I've set an "Assessment Duration," but surveys are auto-cancelling when the duration expires.

Is there a way to disable this auto-cancellation feature? I need surveys to remain active until submitted, regardless of the "Assessment Duration."

Thanks!

[Mark Manders]

You can update the scheduled job that cancels them, but what is your goal? Why do you set a 'duration' when you don't want it? The duration field is used for canceling. That's the function behind it. You are saying on the survey 'cancel when not taken before this time' and are now asking how to prevent canceling when you set the cancelation yourself.

[Kohei Tominaga1]

If Assessment Duration would work as cancellation, I don't want to set its value but it cannot be null.

I just would like to show due date to assigned person but don't want to cancel the survey instance so that we could get response every person.

[SANDEEP28]

@Kohei Tominaga1 There is schedule item record called as "Cancel Expired Assessments" which sets the surveys to be expired post due date, it only runs once every 30 days

1. You cannot disable this schedule firstly, as this is confined with ServiceNow.

2. It is available in sys_trigger table not in sysauto (schedule job) table.

Refer below link

How are surveys cancelled by System - Support and Troubleshooting

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