Purpose of Notify field options in Incident table

[Saurav_Kumar]

In the Incident table, the Notify field has three options:

• Do not notify
• Send email
• Telephone

I’d like to understand the purpose and practical use of these options.

• How does ServiceNow handle notifications when “Send email” or “Telephone” is selected?
• Are these tied to out-of-the-box notification rules, or do they require custom configuration?
• How do organizations typically use the “Telephone” option—manual indicator or integrated with Notify/Twilio?

Any clarification or best practices would be very helpful

[Shashank_Jain]

Hello @Saurav_Kumar ,

Good Question!!

As per the other community answers and some investigation done by me on this :
This is old column and this is NOT use in the OOTB right now. You have to customize it in on your own if you want to use it.
- No official documentation defines it.

- No release officially marks it as deprecated.

- It exists in the schema but have no out-of-the-box functional role in current Incident Management.