"Part of the query on incident has been ignored because of insufficient access for 'query_range' ope

[BabyG]

Hi Team
Users are unable to see the report records in the dashboard after upgrade they are getting the below error
"Part of the query on incident has been ignored because of insufficient access for 'query_range' operation on sys_user.u_qs_default_group"

I found an ACL it is restricting the access to users and I modified it now error is not reflecting on the reports but the report records are still not visible to users so I'm checking on the ACL conditions and other ACL's
I checked the report level and dash board level ACLs and sys_user table & incident table level and sys_user field level ACLs and users groups and roles of the users who are able to see the report records and I added the same roles and groups to other users, but they still couldn't see the report records, so I created two new ACLs one at the table level and one at the field level for the sys user table but the report records are still not visible to those users
Could you please guide me how to resolve this issue

Thanks in advance 
Have a nice day!

Thanks & Regards
Baby G

[Bhavya11]

hi @BabyG ,

 There may  be a number of reasons. Check the link below

User is unable to view report although user have all required role.

If this information proves useful, kindly mark it as helpful or accepted solution.

Thanks,

BK

[BabyG]

I checked all the conditions mentioned in the link but still users are unable to see the report records

[MMeyer]

Here are some KB article describing the problem and how you can solve it:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2046494
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2130442

Good luke

[BabyG]

Thank you I'll check