Reassignment count field on incident table

[Unic0rns]

Hi,

There is a field called "reassignment count" on incident table and OOB business rule associated with it to calculate the incident reassignment count. In our case this count goes up when assignment group changes before form submission.

It should start the counter when the record gets updated. User should be able to change the assignment group multiples times if needed before form submission.

Any suggestions would be greatly appreciated.

Thanks.

[Deepak Shaerma]

Hi @Unic0rns 
First ensure that you have to change the OOTB functionality, if you really want to change the Reassignment count runs on update. Firstly Inactive or disabled the existing OOB Business Rule that increments the Reassignment Count on every Assignment Group change. Then Create a New Business Rule 
- Before, Update 

Script:

if (current.assignment_group.toString() !== previous.assignment_group.toString()) {
        
        // Check if ‘previous’ is not null to ensure this is an update, not a create action
        if (previous) { 
            // Increment the reassignment count
            current.reassignment_count = current.reassignment_count.nil() ? 1 : current.reassignment_count + 1;
        }
    }

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Thanks & Regards 
Deepak Sharma

[Dr Atul G- LNG]

Hi @Unic0rns 

I checked in my PDI and he count increased after save / update only.

[swathisarang98]

Hi @Unic0rns ,

I have checked the OOTB behaviour its working fine like it doesnt increase the reassignment count untill the assignment group is changed and save the form, please check whether the OOTB functionality is modified in your instance

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang