Record Producer --> Incident

[ajaynalabol]

Hello Servicenow Family,
Can someone please help me on this.
Thank in advance!.


When the user submit the below catalogue form,.. below is the code for
populate when user category

var cat = g_form.getValue('category');

    if (cat == A&T Card') {

        g_form.clearOptions('card_incident');

        g_form.addOption('card_incident', ''new_ applcaition, ' New application', 100);

        g_form.addOption('card_incident', 'card_limit', 'Card Limit increase', 300);

        g_form.addOption('card_incident', unnblock_request', 'unblock request', 200);

        g_form.addOption('card_incident', 'Other queries', 'Other queries', 400);

    } else if (cat == 'T&E Card') {

        g_form.clearOptions('card_incident');

        g_form.addOption('card_incident', 'card_queries', 'card Queries', 100);

        g_form.addOption('card_incident', 'limit_increase', 'Limit increase', 300);

        g_form.addOption('card_incident', 'unblock_request', 'Unblock request', 200);

}


After submitting the form,  the data is transform into incident form,  automatically (Record prodcuer catalog item), please write acode for the below requirement
Assignment group=' abc,
Configuration item = 'asd;
Service = ' T*E '
Category should be='Travel'
sucategory = ' Ticket booking'
Short descrption will be = 'select category' + ' |  ' 'select card incindent';
Description is =(please provide information)

[RaghavSh]

This is a simple record producer script.

current.assignment_group.setDisplayValue('assignment_group_name'); 

current.cmdb_ci.setDisplayValue('ci name'); 

current.service_offering.setDisplayValue('service name'); 

current.category='';// pass. cat value

current.subcategory=''; // pass subcat value

current.short_description = producer.category + " | " +  producer.card_incident;

current.description = "(please provide information)"

[Hemanth M1]

Hi @ajaynalabol ,

Since its a record Producer, use record producer script as below

current.setValue("assignment_group", "sys_id of the assignment group abc");
current.setValue("configuration_item", "sys_id of the configuration item");
current.setValue("service", "sys_id of the service"); //since its a reference field
current.setValue("category", "Travel");
current.setValue("subcategory", "Ticket Booking");
current.setValue("short_description", Producer.select_category_backend_name+" "+"|"+" "+Producer.Select.Card_backend_name);
current.setValue("description", Producer.please_provide_details_variable_name_bakend_value);
current.update();

/* 
1)please check variable backend value ands replace accordingly
2)use system property instead of direct sys_ids"
*/

Record Producer script - location 

[Hemanth M1]

Hi @ajaynalabol ,

If my response answered your question, you can close the loop or please feel free to ask any follow-up questions!

[Ankur Bawiskar]

@ajaynalabol 

so what did you write and what's not working?

It's an easy requirement.

Unless you write you won't learn.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏