Reopen button for incident is not visible in esc portal.

[Kishor O]

Hello team,

I am not able to see reopen button under actions of incident in esc portal.

we can only see close action even though reopen action has been declared in oob script line 41.

[Munender Singh]

Hi,

Please check if there is a role based restriction which controls the 'Reopen' button visibility.

Regards,

Munender

[Kishor O]

Where should I check role based restrictions?

I checked reopen incident ui action but there is no restrictions.

(Reopen action coming from widget side)

Even admin cant see the reopen action.

[Sails · Accepted solution]

Hi, check that IncidentUtils script include that have the function Canreopenincident

Make sure your incident satisfies the condition in there

[Kishor O]

I have checked the script include and it is matching incident condition still reopen action not visible.

• *Even in personal development instances we cant see that button when incident resolved.