Reopen button for incident is not visible in esc portal.

[Kishor O]

Hello team,

I am not able to see reopen button under actions of incident in esc portal.

we can only see close action even though reopen action has been declared in oob script line 41.

[HAMDI Oussema]

By default the reopen incident is available only for es users (users with no role)

To solve you issue:

Go to IncidentUtils script include
Under 

    /***************Custom changes****************/

Add you custom code: in my case i deleted the role restriction 

see below

var IncidentUtils = Class.create();

IncidentUtils.prototype = Object.extendsObject(IncidentUtilsSNC, {

    initialize: function() {

    IncidentUtilsSNC.prototype.initialize.call(this);

    },

    /***************Custom changes****************/

canReopenIncident : function(current){

    return current.incident_state == IncidentState.RESOLVED &&!this._isMajorIncident(current);

},