Resolution SLA

[Garvit1]

Hi Team, 

i need to create dashboard which talks about resolution SLA, like suppose inflow of the ticket is high and team doesn't know other ticket is going to be SLA breach need to work on.

So, i would like to create such dashboard so that we could know about the tickets is going to be breach in next 2 3 days we need to work on. So, that we can maintain the resolution SLA.

Kindly help with the same, with the query i can applied.

Regards,

Garvit

[Garvit1]

Hi,

It means screenshot, i tried it doesn't give the desired results, please help me with the query that would great help.

Regards,

Garvit

[AndersBGS · Accepted solution]

Hi @Garvit1 ,

Just create filter as below based on the incident_sla table:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders