Resolution SLA

[Garvit1]

Hi Team, 

i need to create dashboard which talks about resolution SLA, like suppose inflow of the ticket is high and team doesn't know other ticket is going to be SLA breach need to work on.

So, i would like to create such dashboard so that we could know about the tickets is going to be breach in next 2 3 days we need to work on. So, that we can maintain the resolution SLA.

Kindly help with the same, with the query i can applied.

Regards,

Garvit

[Sid_Takali]

Hi @Garvit1 This will help you https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/use/dashboards/applicatio...  

[AndersBGS]

Hi @Garvit1 ,

Basic, you can just create a report based on the incident_sla table where you define breach time after 2 days or similar.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Garvit1]

Hi @AndersBGS 

could you please help me with the SS so that i can try at my end, that would be great.

Regards,

Garvit

[AndersBGS]

Hi @Garvit1 ,

What do you mean when you state "SS"?

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders