Response Templates in Service Operations Workspace ITSM

[Thomas Bohan]

Hi all.

Are Response Templates (Responses) available from within Service Operations Workspace.
I can't seem to see it in the Contextual Side bar.

Templates are available, but not Response Templates (which can have dynamic content).
Response templates for updating Comments would be really useful due to the dynamic content options

Is this another feature that is in Classic Incident form but not in SOW.

Cheers,
Thomas

[Community Alums · Accepted solution]

Hi @Thomas Bohan ,

It's not available for SOW as of now unfortunately.

It will work in the native view.

[Thomas Bohan]

No wonder adoption of SOW is slow, they keep adding new features which are useful but have not copied all the functionality in classic mode like Response Templates.

It's really frustrating and undermines my efforts significantly to increase SOW Adoption internally.

[Desirae]

Do we know if this is on the roadmap for SOW?

[savaliya]

is there any way to implement response template into SOW?