REST OUTBOUND Integration

[Naveen87]

Hello Developers,

I'm trying to create a REST OUTBOUND Integration.

I'm able to pass static & dynamic values but not both at the same time.

I want to send Description as 'static' & rest values as dynamic.

I have tried adding static description under HTTP Query Parameters & BR, Also tried by keeping them at 1 place either HTTP Query Parameters or BR. But no luck.

{

"description' : 'Naveen is learning Outbound Integration'

}

Please suggest.

var request = new sn_ws.RESTMessageV2('Naveen - Learning','Create Incident'); // REST Message & HTTP Method
request.setStringParameterNoEscape('u_caller_id',current.caller_id); // 'REST defined variable', 'source varaible'
request.setStringParameterNoEscape('u_short_description',current.short_description);
request.setStringParameterNoEscape('u_priority',current.priority);
request.setStringParameterNoEscape('description','Naveen is learning Outbound Integartion');

var response = request.execute();
var responseBody = response.getBody();
var statusCode = response.getStatusCode();
var responseError = response.getErrorCode();

gs.info("responseBody " + responseBody );

[Amit Pandey]

Hi @Naveen87 

Please use the following code and help me with the response body and errors so that I can assist you-

var request = new sn_ws.RESTMessageV2('Naveen - Learning', 'Create Incident');
request.setStringParameterNoEscape('u_caller_id', current.caller_id);
request.setStringParameterNoEscape('u_short_description', current.short_description);
request.setStringParameterNoEscape('u_priority', current.priority);
request.setStringParameterNoEscape('description', 'Naveen is learning Outbound Integration');

var response = request.execute();
var responseBody = response.getBody();
var statusCode = response.getStatusCode();
var responseError = response.getErrorCode();

if (statusCode === 200) {
    gs.info("Incident created successfully. Response body: " + responseBody);
} else {
    gs.error("Failed to create incident. Status code: " + statusCode + ", Error message: " + responseError);
    gs.error("Response body: " + responseBody);
}

[Naveen87]

@Amit Pandey ,

Incident was getting created earlier & it's creating now also. That's not an issue.

Issue is, Incident on target instance is not accepting the static Description values sent from Source.

I have kept the description empty on Source, So it could fetch from BR but that's not happening.

request.setStringParameterNoEscape('description', 'Naveen is learning Outbound Integration');

[Aman Kumar S]

Hi @Naveen87 

Is your variable name correct, I see you have used "u_" for all the fields, except description.

Can you check if it is the correct variable name that you are passing.

[Naveen87]

@Aman Kumar S ,

I have used 'u' because these are variables & I have declared them which are called in BR.

description is not dynamic. Hence I'm calling the OOB field value with static string.

//request.setStringParameterNoEscape('description', 'Naveen is learning Outbound Integration');

But it's not accepting it. 

Not even dynamically now. IDK what's wrong.