Restrict user to stop resolving the incident when priority is Critical/High

[bankuru bhargav]

Hi Team,

I'm Trying to stop user resolving the incident which contains priority is P1/P2 

Below I'm running the Before BR but its allowing the users to resolve the incident. 

1)When to Run

2)Script:

let me if any error in my code. only "Major incident management" group allow to resolve the priory P1/P2 incidents

[Mohit Kaushik]

In your code at line number 3, you need to modify it as below:

if(gs.getUser().isMemberOf('Major Incident Management')==false). This should solve the issue.

Please mark this as correct and helpful, if it solved your issue.

[bankuru bhargav]

Hi Mohit,

Thank for the update.

However, when user submit the Incidnet.

Can we Cleary the "Activates" which are being updated in the incident form?  

[Mohit Kaushik]

@bankuru bhargav 

I could not understand what you are asking here. Could you pls explain the line: "Can we Cleary the "Activates" which are being updated in the incident form?"

[Community Alums]

Hi @bankuru bhargav ,

Try using below script :

if(!gs.getUser().isMemberOf(' Group sys_id')){

gs.addErrorMessage(‘Your message here’);
current.setAbortAction();

}