Restrict user to stop resolving the incident when priority is Critical/High

[bankuru bhargav]

Hi Team,

I'm Trying to stop user resolving the incident which contains priority is P1/P2 

Below I'm running the Before BR but its allowing the users to resolve the incident. 

1)When to Run

2)Script:

let me if any error in my code. only "Major incident management" group allow to resolve the priory P1/P2 incidents

[Deepak Shaerma]

Hi @bankuru bhargav 

Please refer to this : 

https://www.servicenow.com/community/incident-management-forum/restrict-user-to-resolve-the-incident...

[Amit Pandey]

Hi @bankuru bhargav 

Please replace your script with the following one-

if (current.assignment_group != 'SYS_ID OF GROUP') {
            if (current.state == '6') { 
                current.state = previous.state; // Rollback state change
                current.setAbortAction(true);
                current.addErrorMessage("Only the 'Incident Management Group' can resolve incidents with priority P1 or P2.");
            }
        }