Send a notification when user replies to closed incident

Deepika Gangra1
Tera Expert

‎10-23-2023 05:00 AM

Hi All,

This is bit urgent.

Requirement is to send a notification when user replies to closed incident.

I have tried with inbound action and event registry but no luck.

 

Please help!

 

Thanks

Deepika Gangrade

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9 REPLIES 9

Peter Bodelier
Giga Sage

‎10-23-2023 05:02 AM

Hi @Deepika Gangra1,

 

Please share in more detail what you tried, so we can adapt that.


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Deepika Gangra1
Tera Expert

‎10-23-2023 05:24 AM

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Peter Bodelier
Giga Sage
In response to Deepika Gangra1

‎10-23-2023 05:31 AM

I think you're almost there.

 

In your inbound email action, replace record by current in line 8.


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Deepika Gangra1
Tera Expert
In response to Peter Bodelier

‎10-23-2023 09:12 AM

Hi Peter,

Thanks for reply. 
i have tried with current but no luck.

 

Thanks

Deepika Gangrade

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