Sending notification on ticket creation

[Anthony Okoth]

Hi all,
I have an incident form with the fields "Opened by" and "Opened for". A user can create a ticket for themselves (Opened by == Opened for) or create a ticket for another user (Opened by != Opened for). I would like to send out notifications when a ticket created. There are 2 scenarios:

Scenario 1: Opened by == Opened for

 - Send to "Opened for" (e.g. You have created a ticket ...)

Scenario 2: Opened by != Opened for

 - Send to "Opened for" (e.g. A ticket has been created for you by ...)

 - Send to "Opened by" (e.g. You have created a ticket for ...)

I have created 3 notifications for this.
Question: Is it possible to do this using Flows? When i try to set this up using Flows with the. trigger being "Record created", i am not able to select the notifaction at all. Is there another way i can accomplish this?

See screenshot below. 

[Abbas_5]

Hello @Anthony Okoth,
Please refer to the below link:
https://www.servicenow.com/community/itsm-forum/notification-sent-to-caller-upon-ticket-creation/td-...

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik

[Vasu ch]

Hi @Anthony Okoth 

The Send Notification action in flow designer shows only the notification records whose Send When field is Triggered. Change the Send When field of your notification record to Triggered and try once.

Regards,

Vasu Cheeli

[Dr Atul G- LNG]

Hi @Anthony Okoth 

As there are 3 different conditions , so you can use or do via script with If else loop or create 3 separate email notification with 3 different condition to make it simple.