sending survey via email notification

ANWAR BASHA
Tera Contributor

‎12-01-2022 11:19 PM

Hi All,

 

I need to send the survey link via email notification. But i am using the event fired condition in email notification. Please find the attached pictures for better understanding. please give any advice.

 

1. when incident is closed the Trigger survey ui button appear after we click on the button one ui page is comes.

ANWARBASHA_0-1669964488358.png

 

 

ANWARBASHA_1-1669964583828.png

2. After click on the send email button the event is fired and email notification trigger.

3. in the email notification i added the survey link as well. But every time i click on the link it is showing same incident number.

 

ANWARBASHA_2-1669965003226.png

4.the below inc number not change.

 

ANWARBASHA_4-1669965381944.png

 

 

 

 

 Any one can provide the solution on this.

 

 

 

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3 REPLIES 3

Community Alums
Not applicable

‎12-02-2022 12:01 AM

Hi @ANWAR BASHA ,

Check the Survey URL properly once:

  1. Navigate to Survey Management > View Surveys.
  2. Open a survey definition from the Assessment Metric Types list.
  3. Under Related Links, click View Survey URL.
    This related link is visible only if the survey definition is Active.
  4. In the dialog box that appears, select and copy the URL.
  5. Click OK or Cancel to close the dialog box.
  6. Distribute the URL to users as needed.

 

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ANWAR BASHA
Tera Contributor
In response to Community Alums

‎12-03-2022 01:31 AM

Hi Sandeep,

 

Thanks for your reply. The link open fine but it can't change incident number every time it will take same incident number. Find the attached picture.

 

ANWARBASHA_0-1670059787889.png

 

 

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