sending survey via email notification

[ANWAR BASHA]

Hi All,

I need to send the survey link via email notification. But i am using the event fired condition in email notification. Please find the attached pictures for better understanding. please give any advice.

1. when incident is closed the Trigger survey ui button appear after we click on the button one ui page is comes.

2. After click on the send email button the event is fired and email notification trigger.

3. in the email notification i added the survey link as well. But every time i click on the link it is showing same incident number.

4.the below inc number not change.

 Any one can provide the solution on this.

[Community Alums]

Hi @ANWAR BASHA ,

Check the Survey URL properly once:

1. Navigate to Survey Management > View Surveys.
2. Open a survey definition from the Assessment Metric Types list.
3. Under Related Links, click View Survey URL.

   This related link is visible only if the survey definition is Active.

4. In the dialog box that appears, select and copy the URL.
5. Click OK or Cancel to close the dialog box.
6. Distribute the URL to users as needed.

[ANWAR BASHA]

Hi Sandeep,

Thanks for your reply. The link open fine but it can't change incident number every time it will take same incident number. Find the attached picture.

[Musab Rasheed]

Hello,

Check these out

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0831415

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0780782

https://www.youtube.com/watch?v=GbrR4ZkT1XQ

https://www.youtube.com/watch?v=7hjysB0Wvd4