Service catalog task

harver31
Tera Contributor

‎11-13-2023 10:23 PM

 I would like to have right to create a new catalog task.  This is complete when only the service desk member is able to create new task.

How to achieve this scenario?

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to harver31

‎11-14-2023 03:54 AM

What error or issue you are facing?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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harver31
Tera Contributor
In response to Dr Atul G- LNG

‎11-14-2023 03:55 AM - edited ‎11-14-2023 03:56 AM

I see both the button i.e Global (new) button and the one (new) button which i am creating with the UI action.  And with the new button i am not able to create catalog task manually.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to harver31

‎11-14-2023 03:58 AM

@harver31 

 

Make sure you override the correct UI action or hide. There are many New button so please check and update accordingly. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron
Tera Patron

‎11-14-2023 03:43 AM

@harver31 

usually catalog tasks are created as part of process either via workflow or flow designer.

I haven't seen a case in past where agent creates the catalog task manually

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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harver31
Tera Contributor
In response to Ankur Bawiskar

‎11-14-2023 03:46 AM

Yeah, i agreed with you but have to achieve this scenario i.e Ability to generate a manual catalog task.

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