ServiceNow Tech told me to use side_door.do, not working
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11-13-2023 12:26 PM
I was working with SN support with on a SSO issue. We resolved it in my DEV environment but now I cannot login with my admin account. He mentioned to use side_door.do but that isn't working it reroutes me to a page that says session_timeout.do. Are there any other options that I could try to log in via my admin account? I cannot reset the password for my accounts because we have outbound emails disabled. 😞
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11-14-2023 02:40 AM
Hi @jaubert
Confused. . what exactly you want to achieve. Are you talking about PDI? or client instance? If pdi then go to developer.servcicenow.com and you will get option there to login.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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11-14-2023 04:20 AM
This is from our client instance.
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11-14-2023 05:15 AM
Hi @jaubert
In this case, ask Service Desk to check your account may be locked Out and reset the password.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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11-14-2023 04:44 AM
Hi @jaubert ,
The side_door.do page enables access to an instance in the event that there is an issue with SSO (Single Sign On).
Once you navigate here for your ServiceNow environment, you’ll end up at the login page. The login page is auto redirected to the /navpage.do page. You need to be logged out of the ServiceNow environment to access the side door. You get an error if you try to do so when already logged in. If you want to test it out, spin up an incognito window and try to access it.
So the end result of hitting the side door is the native login page of your ServiceNow environment.
If my response helped please mark it as helpful!
