ServiceNow Integration
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-06-2023 04:00 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-06-2023 04:05 AM
An internal server error means that the error is on the server side. Your code may be calling the service exactly correctly, or you may be passing a parameter that the server doesn't know how to process (but the server code isn't smart enough to tell you so).
Without knowing more about the server and what it expects, it isn't possible to diagnose the issue.
That said, it's possible that your soap envelope is the issue. Are you sure you've entered the correct content?
Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-06-2023 04:16 AM
Hi @Peter Bodelier,
Thank you for your reply. So basically, integration is built to create request in ServiceNow from 3rd party (Remedy Tool). I did not understand how to troubleshoot the issue with SOAP envelope. Yes, all details entered is correct from our end and it was working all fine till today morning. If possible, kindly help me with the troubleshooting steps.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-06-2023 04:19 AM
If nothing has changed on your side, then something may have changed on the other end, which needs to be resolved, or your message needs to be changed to follow the change there.
To troubleshoot this, please follow this article:
Debugging inbound and outbound SOAP integrations - ServiceNow Community
Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.
