Setting Email Importance from Major Incident Management Communication Template

[castelliriley]

Hello all,

I'm trying to set emails generated from our Major Incident Management Communications as high importance so they get flagged by Outlook. Following another post, I created a Business Rule on the sys_email table that sets the current.importance field. That was setting the field on the Email entry, but wasn't copying it to the message header so I added another line that does so manually. It still does not actually flag the message as high importance. Regular Email Notification objects work when Importance is set to High under 'What it contains' but I can't seem to get this to work. Relevant screenshots attached!

[Ethan Davies]

I would recommend against creating a Business Rule on the sys_email table, this an extremely active table and I would avoid having any scripts running on there if possible. 

You can set the importance of an email on the notification itself, why don't you use this? Or create a copy of it and only fire it under certain conditions?

[castelliriley]

These are Email Client Templates rather than notifications, so they do not have a field to set Importance. A Notification doesn't serve our needs as we are configuring templates for the Communication Tasks as part of Major Incident Management.

[Dr Atul G- LNG]

Hi @castelliriley 

Perfect answer by @Ethan Davies 

Even I will about to paste the same image and he did before me.

[castelliriley]

These are Email Client Templates rather than notifications, so they do not have a field to set Importance. A Notification doesn't serve our needs as we are configuring templates for the Communication Tasks as part of Major Incident Management.