Show related Tickets Under CI's

Chaithu3
Tera Contributor

‎06-12-2024 05:16 AM

Hi Everyone,

We have added a 'Related change ticket' tab under cmdb, When a change ticket is created and added a CI in the configuration item. The 'Related Change Ticket' tab should show that particular change ticket.

We have added the OOB relationship as shown below :

Chaithu3_0-1718193997109.png

Now, we can able to see the list of changes which uses the particular CI as below :

 

Chaithu3_1-1718194066486.png

 

The requirement is now to show the related tickets in affected CI's and Impacted services as below :

 

Chaithu3_3-1718194202876.png

 

Please help me with a relationship or any OOB function show the related tickets in Impacted services as same as affected CI's.

 

Looping @Dr Atul G- LNG @Sandeep Rajput @Kieran Anson @Abhishek_Thakur 

 

Thanks In advance.

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Chaithu3

‎06-18-2024 03:13 AM

Hi @Chaithu3 

 

I doubt we have something for same OOTB, or you need build but again that is a good customization. Might be log a  Now Support case , and team have some tips for you.

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