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02-08-2023 05:03 AM
I have created a UI action on my incident form and would like for it to display on the context menu. I'm unsure as so which link displays it there. I have displayed where I would like it to show.
Solved! Go to Solution.

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02-09-2023 02:57 AM
Hi @jaubert
Your UI action looks good to me. I would recommend checking your condition again.
Your first condition current.state!=IncidentState.CLOSED might be failing try removing that condition and confirm if that's the issue or not.
Secondly if you created a new UI action this problem can also occur, I would recommend you to open an OOB UI action like NEW on incident. Modify that UI action according to you Requirement and instead of saving choose "Insert and Stay". This will keep the OOB NEW button intact without any modification.
Now you should be able to view your modified UI action in Context Menu.
Regards,
Ashir Waheed

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02-09-2023 02:57 AM
Hi @jaubert
Your UI action looks good to me. I would recommend checking your condition again.
Your first condition current.state!=IncidentState.CLOSED might be failing try removing that condition and confirm if that's the issue or not.
Secondly if you created a new UI action this problem can also occur, I would recommend you to open an OOB UI action like NEW on incident. Modify that UI action according to you Requirement and instead of saving choose "Insert and Stay". This will keep the OOB NEW button intact without any modification.
Now you should be able to view your modified UI action in Context Menu.
Regards,
Ashir Waheed