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‎05-25-2023 12:35 PM
Hi, I am trying to create a notification for incidents for which the caller is a VIP user. I have attached the screenshot. I have used the dynamic condition which gives me an option that says "Users with Roles", however, it doesn't show any option to select the role. Is there a way to create notifications for incidents and requests by VIP users?
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Incident Management
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‎05-25-2023 12:52 PM
Hi @SwatiYeginati ,
You can achieve it by using the Show Related Fields option in the condition. Follow the below Process.
Go to the Condition -> Click on Choose Field ->Click on Show Related Fields.
 Click on Show Related Fields -> Click on Caller -> User Fields ->VIP
 
If you want to add a condition based on the role then go and add the script in the Advanced View -> Advanced Condition
Please mark my answer as helpful and accept it as a solution, if it helps!!
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‎05-25-2023 12:52 PM
Hi @SwatiYeginati ,
You can achieve it by using the Show Related Fields option in the condition. Follow the below Process.
Go to the Condition -> Click on Choose Field ->Click on Show Related Fields.
 Click on Show Related Fields -> Click on Caller -> User Fields ->VIP
 
If you want to add a condition based on the role then go and add the script in the Advanced View -> Advanced Condition
Please mark my answer as helpful and accept it as a solution, if it helps!!