SNOW Notifications for Incidents/Requests by VIP Users

[SwatiYeginati]

Hi, I am trying to create a notification for incidents for which the caller is a VIP user. I have attached the screenshot. I have used the dynamic condition which gives me an option that says "Users with Roles", however, it doesn't show any option to select the role. Is there a way to create notifications for incidents and requests by VIP users?

[Mallidi Suma · Accepted solution]

Hi @SwatiYeginati ,

You can achieve it by using the Show Related Fields option in the condition. Follow the below Process.

Go to the Condition -> Click on Choose Field ->Click on Show Related Fields.

 Click on Show Related Fields -> Click on Caller -> User Fields ->VIP

 

If you want to add a condition based on the role then go and add the script in the Advanced View -> Advanced Condition

Please mark my answer as helpful and accept it as a solution, if it helps!!